Terms and Conditions of Trade

MAIDEN KEY COMMUNICATION  - referred to below as MKC

Incorporating  - www.gamelodgesinafrica.co.za / www.weddingsinafrica.com / www.traumhochzeitinafrika.com /

www.maidenkeycommunication.com

Weddings

All requests for cancellations must be made in writing to MKC and shall only be effective on the date of actual receipt to MKC.

• If MKC's services are discontinued because the occasion is cancelled MKC will refund to the client funds in excess of our and our suppliers expenses, providing that this is prior to 30 days before the event date.
• MKC's decision in this regard is final.
• In the event that plans are completed but no services are contracted or purchases or deposits have been made 30% of the final approved fee will be retained by MKC.
• If the event is cancelled 30 days or less there will be no refund.
• If the function is not cancelled there will be no refund.

Any services required in excess of those detailed on the final confirmation will be charged at a pre-determined fee. Such fees should be paid prior to those services taking effect.

Accommodation Bookings
Cancellation of confirmed bookings may only take place according to the procedure outlined in this clause below. All requests for cancellations must be made in writing to MKC and shall only be effective on the date of actual receipt to MKC. Cancellation fees shall be applicable and shall be calculated by reference to the total booking cost of the services booked for by the client.

Cancellation Policy
The cancellation policy of the confirmed venue will be given to the client however If the booking is cancelled 30 days or less no refund of the total booking cost will be made.

Therefore no refunds shall be made to clients who make bookings less than 30 days prior to the booking date.

No refunds shall be given to clients who arrive early, late or do not show for a booking. At this point we recommend that clients insure against loss of deposit and cancellation fees that may be levied by our contracting suppliers or ourselves. All bank charges incurred with refunds are for the clients account.
 

Terms and conditions of Trade
Hereunder referred to as MKC.

”the client” means the person(s) name(s) on the booking reservation forms (whether it is a provisional or confirmed reservation) and who contracts with MKC on the terms and conditions hereunder. The client shall also include any agent who makes any booking of third party clients in respect of a reservation. Such agent, as well as the person(s) named on the provisional and confirmed reservation form, shall be jointly and severally liable to MKC for the performance of their obligations in terms of these trading conditions, as well as any contract(s) made pursuant thereto.

Clients are to provide us with the full details of their or their client’s requirements, interests, special requests, dietary requirements, religions and physical disabilities if any. Our proposal and final products quality hinge on the accuracy and content of the submitted brief/ enquiry. MKC must reserve it’s right in this regard.

MKC will not accept any responsibility whatsoever for clients who may not fully enjoy the product / services as a result of us not receiving correct or insufficient background information. MKC will not accept any responsibility to any damages, breakages, losses of any products / items / goods / equipment / decor / linen etc hired from any service providers that are contracted on behalf of a client. Any costs incurred will be for the clients account.

BOOKING PROCEDURE – Accommodation
To confirm a provisional reservation for services required by a client, the client shall complete in writing and dispatch to MKC a provisional booking enquiry form. The client shall pay MKC a non-refundable deposit of 30% (thirty percent) of the quoted cost of services. All payments to MKC shall be made not later than 48 (forty eight) hours after confirmation, of a booking, by a client. In the event of the deposit not being paid the provisional booking shall lapse. The balance of the monies is due 60 (sixty) days prior to departure, upon receipt of this, the provisional booking will be confirmed.

BOOKING PROCEDURE – Weddings
MKC understands that MKC will obtain quotations from its suppliers and will obtain the clients approval before implementing the final selection. Quotations will be completed and submitted within 72 (seventy two) hours. If we expect a delay, we will advise accordingly. Quotations will be given in SA Rands and will be subject to change, if costs change beyond our control. No purchase shall be made without the client’s prior written authorisation or receipt of a minimum deposit of 50% of the retail price. The balance plus delivery charges will be due one week prior to the wedding. If we don’t receive any single payment within 5 (five) calendar days of the due date we shall cease working on the event.

All payments to be made by a client to MKC shall be free of exchange, deduction, set-off or whatsoever nature. All payments can be made directly into MKC’s account. All bank charges are for the remitters account.

Any revision in quotes will commensurate with the change in currency exchange rate or the increase in the amounts payable. In the event of a client disputing the quantum of such an increase, it shall be referred forthwith to the accounting officer of MKC for determination, who shall act as expert and not arbitrator and whose decision shall be final and binding on MKC and the client, and accordingly not subject to appeal.

MKC has the right at any time, and at its sole discretion to amend or cancel any of the services or the remainder thereof, or to make any alterations in route, accommodation, transportation arrangements in the event of services or part thereof being rendered impossible, illegal, inadvisable due to force majeure, the definition of which includes war, strike, civil strife, riot, fire, natural or nuclear disaster, industrial dispute, adverse weather conditions, governmental interference or any other external circumstances beyond MKC’s control.

As a result of an alteration to or cancellation of itineraries any extra accosts occasioned shall be payable by the client to MKC on request.

MKC recommends that clients insure against loss of deposit and cancellation fees that may be levied by us, or our contracting suppliers. The client shall be responsible for arranging and effecting adequate insurance cover to ensure that he carries comprehensive travel and medical insurance cover in order to cover himself, his dependants and or travelling companions for the duration of the booking for which he has reserved.

The client consents to the risks inherent in wildlife adventure and safari travel and warrants that he is aware of such risks and undertakes the tours, safari’s, wildlife and other excursions in connection with the services with full knowledge and appreciation thereof at his own risk.

It will be the client’s responsibility to ensure that all passport, visa and health regulations are in order for entry: multiple entry and return. The passenger(s) Airline(s) or other carrier’s tickets when issued shall constitute the sole contract between passenger and the airline or other carrier.

Neither Maiden Key Communication cc, their owners, nor any agent supplier or person contracted shall be liable for any loss whatsoever, damage to baggage and property, inconvenience, delay, cancellation, deviation, alteration, sickness, injury or death whether such a loss be a result of negligence or not. ‘Acts of God’ and factors beyond our control remain exclusions of our responsibility.

We strongly advise clients take insurance against such eventualities.

*Contracting of our services constitutes full agreement and acceptance of our conditions of trade.